Help & contact
Last updated October 27, 2026
Answers to common questions, and how to reach a person when you need one.
I forgot my password
On any sign-in page, tap “Forgot password?”, enter your email and we will send a reset link. Open it on the same device, choose a new password, and sign in. The link expires after a short time; ask for a new one if it has.
How do I cancel a booking?
Go to Trips, find the booking and tap “Cancel booking”. You will see the exact refund before you confirm. Refunds go back to the card you paid with and usually arrive within 5 to 10 business days.
Where are my door code and Wi-Fi details?
They appear on the booking in Trips shortly before check-in (usually 24 hours before). Message your host from the same page if they don't show up.
Something is wrong with the home
Message your host from Trips first, with photos if you can. If the host doesn't respond or the problem is serious, contact us below and include your booking dates and the home's name.
I'm a host or owner
Hosts manage homes, calendars, prices and cancellation policies from the host dashboard. Owners join by invitation from their host and see their homes' bookings and statements in the owner portal.